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Privacy policy

Last reviewed: September 23, 2026

This policy explains what personal data we collect through this site, what we use it for, who we share it with, and what you can ask of us. It follows Panama's Law 81 of 2019 on personal data protection.

Data controller

The service is provided by Chiva Victoria Princess, the trade name under which the holder of Panamanian RUC 8-312-212 DV 18 operates, with an Aviso de Operación in the Republic of Panama.

Registered activities: Actividades de arte, entretenimiento y creatividad; 5229 — Otras actividades complementarias de transporte.

Registered address: Provincia de Panamá, distrito de Panamá, corregimiento de San Francisco, urbanización Villa Lila, edificio PH D'Licht, apartamento 4C.

Contact: gerencia@chivaspanamavp.com · +507 265-0789 · WhatsApp +507 6855-7099.

What we collect

Only what is needed to handle your booking request. We do not ask for identity documents or card details.

  • What you type into the form: name, WhatsApp number, email if you provide one, preferred date, group size, celebration type, and the optional message.
  • Technical request data: IP address and submission time, used to limit form abuse.
  • If you accept measurement cookies: aggregated browsing data (see the cookie policy).

What we use it for

  • Holding the date you asked for and preventing double bookings.
  • Contacting you on WhatsApp or by email to agree on price, time, and route.
  • Issuing the deposit invoice and handling the charge, if you choose to pay online.
  • Sending you tour reminders and a follow-up message. You can ask us to stop at any time.
  • Preventing automated submissions and form abuse.

Who we share it with

We do not sell personal data or pass it on for advertising.

It is processed only on our behalf and under our instructions by the technology providers that run the service: site hosting, database, email delivery, bot protection, and the payment gateway. If you pay online, your card details go directly to the gateway and never pass through us.

We can tell you which providers these are if you ask through the contact details in this policy.

Where it is stored and for how long

Data is hosted on the providers' servers, which may be outside Panama. We keep your booking information for as long as the commercial relationship lasts and afterwards for the period required by Panamanian accounting and tax rules. Requests that do not lead to a tour are kept while they remain useful for following up, then deleted.

Your rights

You can ask us to access, correct, or delete your data, object to its use, or have it handed to you in a portable format.

How to exercise them

Write to gerencia@chivaspanamavp.com telling us what you need and which number or email you booked with, so we can identify your data. You can also ask on WhatsApp at +507 6855-7099.

We reply within the timeframes set by Law 81 of 2019. If you are not satisfied with our answer, you may turn to Panama's National Authority for Transparency and Access to Information (ANTAI).

Minors

This site is not aimed at minors and we do not knowingly collect data from people under 18. Bookings are made by an adult responsible for the group.

Changes

If we update this policy, we change the revision date shown at the top.